How to Submit a Support Ticket Print

If you need assistance, there are two ways to reach support:

Fastest Support: Contact Us on WhatsApp

For urgent issues, message us on WhatsApp:

• WhatsApp Number: 087 153 5202

• Direct Link: Click Here

• Response Time: Less than 30 minutes

Submitting a Support Ticket

For non-urgent inquiries, you can submit a ticket through the client portal.

Steps to Submit a Ticket:

1. Visit the Support Ticket Page.

2. Log in if prompted.

3. Click on Open New Ticket.

4. Fill in the required details:

   • Subject: A brief summary of your issue.

   • Description: Provide details about the problem, including any error messages.

   • Attachments (Optional): You can upload screenshots or relevant documents.

5. Click Submit and wait for a response.

Tracking Your Ticket

You can monitor ticket progress or respond to updates by logging into the Support Ticket Page.

Response Time

• Support Tickets: Usually responded to within 12 hours.

• WhatsApp Support: Typically answered within 30 minutes.

Troubleshooting Common Issues

Issue: "I can't submit a ticket"

Solution:

• Ensure you’re logged into the portal.

• Double-check that all required fields are filled in.

• If the issue persists, contact us via WhatsApp.

Issue: "No response to my ticket"

Solution:

• Log in to check if there’s an update on your ticket.

• If more than 12 hours have passed, send a follow-up message.

• For urgent matters, contact us via WhatsApp.

For any further assistance, feel free to reach out!