Resetting Email Passwords Print

How to Change Your Email Password in DirectAdmin

1. Log into your client portal:

   • Open your browser and go to portal.omnicronbusiness.co.za.

   • Enter your login details.

2. Access DirectAdmin:

   • Click on My Services.

   • Select the service linked to your email account.

   • Scroll down and click Login to DirectAdmin.

3. Navigate to Email Management:

   • In DirectAdmin, go to Email Accounts.

4. Change the Password:

   • Find the email account you want to update and click Change Password.

   • Enter a new password (ensure it meets security requirements).

   • Click Save.

Password Strength & Security

• DirectAdmin provides a password strength meter.

• While you can ignore weak passwords, it is highly discouraged for security reasons.

• Use a strong password (mix of letters, numbers, and symbols) to protect your account.

Troubleshooting Common Issues

Issue: "I Forgot My Password"

Solution:

• Follow the steps above to reset your password via DirectAdmin.

• If you can’t log in to DirectAdmin, use the Forgot Password option in your client portal or contact support.

Issue: "New Password Isn’t Working"

Solution:

• Ensure you are entering the correct password (case-sensitive).

• If you copied and pasted the password, check for extra spaces.

• Try logging out and back in.

Issue: "Can’t Access DirectAdmin"

Solution:

• Verify you are using the correct login credentials.

• Ensure your hosting service is active and not suspended.

• If you forgot your client portal login, use the password recovery option.

Your email password is now updated! If you continue to have issues, please contact support.