Setting Up Email Forwarding
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Log into Webmail using
portal.omnicronbusiness.co.za/roundcube. -
Click on Settings (gear icon).
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Select Filters from the left menu.
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Click Create a New Filter.
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Enter a name for the filter (e.g., "Email Forwarding").
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Under Rules, select:
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"All messages" to forward all emails.
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Under Actions, choose Redirect Message To and enter the forwarding email address(es).
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To forward to multiple addresses, separate them with commas.
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If you want to keep a copy in your inbox, enable "Keep a copy of the message".
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Click Save.
Editing or Removing Forwarding
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To edit or remove forwarding, go back to Filters, select the filter, and modify or delete it as needed.
Setting Up Auto-Responders (Out-of-Office Replies)
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Log into Webmail.
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Click on Settings.
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Select Vacation Message or Autoresponder.
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Enable the auto-responder.
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Customize the following:
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Start Date & End Date (Optional but recommended).
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Subject Line (e.g., "Out of Office" or "On Vacation").
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Message Body (Include alternate contact details if needed).
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Click Save.
Disabling Auto-Responders
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Return to Vacation Message/Autoresponder and toggle it off when no longer needed.
Troubleshooting Common Issues
Issue: "Forwarding isn’t working"
Solution:
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Double-check that the filter is enabled and correctly set up.
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Ensure the recipient’s email address is correct.
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Verify that the inbox is not full (as full mailboxes may prevent forwarding).
Issue: "Auto-Responder emails are not being sent"
Solution:
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Confirm that the auto-responder is enabled.
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Check the start and end dates to ensure they are correct.
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Some email providers may block automated replies—try sending a manual email to verify.
Issue: "I’m receiving duplicate emails"
Solution:
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If forwarding is enabled while keeping a copy, you may see duplicate emails in your inbox. Adjust your settings if needed.
Your email forwarding and auto-responder should now be set up! If you experience any issues, please reach out for support.
