Understanding IMAP vs. POP3
Before setting up your email, choose the right protocol:
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IMAP (Recommended): Emails stay on the server and sync across multiple devices.
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POP3: Emails are downloaded and removed from the server (unless set otherwise), best for single-device use.
Email Settings
Use the following settings when setting up your email:
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Incoming Mail Server:
mail.(yourdomain).co.za -
Outgoing Mail Server (SMTP):
mail.(yourdomain).co.za -
IMAP Port: 993 (SSL/TLS)
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POP3 Port: 995 (SSL/TLS)
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SMTP Port: 465 (SSL/TLS)
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Requires Authentication: Yes
Setting Up Email in Gmail (Default Mail App for Android)
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Open the Gmail app on your Android device.
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Tap Menu (☰) > Settings > Add Account.
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Select Other.
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Enter your email address and tap Manual Setup.
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Choose either IMAP (recommended) or POP3.
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Enter the incoming mail server details:
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Server:
mail.(yourdomain).co.za -
Username: Your full email address
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Password: Your email password
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Tap Next and enter the outgoing mail server details:
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SMTP Server:
mail.(yourdomain).co.za -
Username: Your full email address
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Password: Your email password
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Port: 465 (SSL/TLS)
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Tap Next, adjust sync settings as needed, and tap Done.
Setting Up Email in Samsung Email
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Open the Samsung Email app.
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Tap Add Account.
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Enter your email address and password, then tap Manual Setup.
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Choose either IMAP or POP3.
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Enter the incoming mail server details:
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Server:
mail.(yourdomain).co.za -
Username: Your full email address
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Password: Your email password
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Enter the outgoing mail server details:
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SMTP Server:
mail.(yourdomain).co.za -
Username: Your full email address
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Password: Your email password
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Port: 465 (SSL/TLS)
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Tap Next, adjust sync settings, and tap Done.
Setting Up Email in Outlook for Android
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Download & Open Outlook from the Play Store.
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Tap Add Account and enter your email address.
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Tap Set Up Manually and enter your password.
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Choose IMAP and enter the server settings:
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Incoming Mail Server:
mail.(yourdomain).co.za -
Outgoing Mail Server (SMTP):
mail.(yourdomain).co.za -
IMAP Port: 993 (SSL/TLS)
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SMTP Port: 465 (SSL/TLS)
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Tap Next, verify settings, and complete the setup.
Troubleshooting Common Issues
Issue: "Emails Aren't Syncing"
Solution:
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Ensure you have selected IMAP and not POP3 if you want syncing.
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Check that SSL is enabled in settings.
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Restart the email app and try again.
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Remove and re-add the email account if issues persist.
Issue: "App Isn’t Adding the Email"
Solution:
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Double-check your email and password.
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Verify that the correct IMAP/POP3 & SMTP settings are used.
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Ensure your services are paid and active in your client portal.
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Restart your device and attempt the setup again.
Your email should now be set up and working on your Android device! If you experience issues, please reach out for support.
