Setting Up Email on iOS (iPhone & iPad) Print

Understanding IMAP vs. POP3

Before setting up your email, choose the right protocol:

• IMAP (Recommended): Emails stay on the server and sync across multiple devices.

• POP3: Emails are downloaded and removed from the server (unless set otherwise), best for single-device use.

Email Settings

Use the following settings when setting up your email:

• Incoming Mail Server: mail.(yourdomain).co.za

• Outgoing Mail Server (SMTP): mail.(yourdomain).co.za

• IMAP Port: 993 (SSL/TLS) / POP3 Port: 995 (SSL/TLS)

• SMTP Port: 465 (SSL/TLS)

• Requires Authentication: Yes

Setting Up Email in the iPhone/iPad Mail App

1. Open Settings on your iPhone or iPad.

2. Scroll down and tap Mail.

3. Tap Accounts > Add Account.

4. Select Other > Add Mail Account.

5. Enter your details:

   • Name: Your full name

   • Email: Your full email address

   • Password: Your email password

   • Description: (e.g., Work Email)

6. Tap Next and select either IMAP (recommended) or POP3.

7. Enter the incoming and outgoing mail server details:

   • Incoming Mail Server: mail.(yourdomain).co.za

   • Username: Your full email address

   • Password: Your email password

   • Outgoing Mail Server (SMTP): mail.(yourdomain).co.za

   • Username: Your full email address

   • Password: Your email password

8. Tap Next, ensure SSL is enabled, and verify the settings.

9. Tap Save to complete the setup.

Setting Up Email in Outlook for iOS (Alternative Method)

1. Download & Open Outlook from the App Store.

2. Tap Add Account and enter your email address.

3. Tap Set Up Manually and enter your password.

4. Choose IMAP and enter the server settings:

   • Incoming Mail Server: mail.(yourdomain).co.za

   • Outgoing Mail Server (SMTP): mail.(yourdomain).co.za

   • IMAP Port: 993 (SSL/TLS)

   • SMTP Port: 465 (SSL/TLS)

5. Tap Next, verify settings, and complete the setup.

Troubleshooting Common Issues

Issue: "Emails Aren't Syncing"

Solution:

• Ensure you have selected IMAP and not POP3 if you want syncing.

• Check that SSL is enabled in settings.

• Restart the Mail app or Outlook and try again.

• Remove and re-add the email account if issues persist.

Issue: "App Isn’t Adding the Email"

Solution:

• Double-check your email and password.

• Verify that the correct IMAP/POP3 & SMTP settings are used.

• Ensure your services are paid and active in your client portal.

• Restart your device and attempt the setup again.

Your email should now be set up and working on your iPhone or iPad! If you experience issues, please reach out for support.