Setting Up Email in Outlook (Windows & Mac) Print

Understanding IMAP vs. POP3

Before setting up your email, it's important to choose the right protocol:

• IMAP (Recommended): Emails are stored on the server, allowing you to access them from multiple devices. Any changes (like deleting or moving emails) sync across all devices.

• POP3: Emails are downloaded to your device and removed from the server (unless set otherwise). This is useful if you only check email from one device and want to save storage on the server.

Email Settings

Use the following settings when setting up your email:

• Incoming Mail Server: mail.(yourdomain).co.za

• Outgoing Mail Server (SMTP): mail.(yourdomain).co.za

• IMAP Port: 993 (SSL/TLS)

• POP3 Port: 995 (SSL/TLS)

• SMTP Port: 465 (SSL/TLS)

• Requires Authentication: Yes

Setting Up Email in Outlook (Windows & Mac)

Outlook 365 & Outlook 2016/2019

1. Open Outlook and go to File > Add Account.

2. Enter your email address and click Connect.

3. Select IMAP or POP3 (IMAP recommended) when prompted.

4. Enter the following server settings:

   • Incoming Mail Server: mail.(yourdomain).co.za

   • Outgoing Mail Server (SMTP): mail.(yourdomain).co.za

   • IMAP Port: 993 (SSL/TLS) OR POP3 Port: 995 (SSL/TLS)

   • SMTP Port: 465 (SSL/TLS)

5. Check Outgoing Server Requires Authentication and select Use Same Settings as Incoming Mail Server.

6. Click Next and enter your email password.

7. Click Connect and wait for Outlook to verify the settings.

8. Once verified, click Done to complete the setup.

Troubleshooting Common Issues

Issue: "My Mails Aren't Working"

Solution:

• Double-check your email and password.

• Ensure your services are paid and active.

• Ensure the correct IMAP/POP3 & SMTP settings are used.

• Make sure SSL/TLS is enabled for incoming and outgoing servers.

• Check if your email account is locked or suspended by your provider.

• Restart Outlook and try again.

If the issue persists, contact support for further assistance.